No internet since 1pm lindon se4 @ThreeUK, @ThreeUK 3G and 4G still down so local transmitter for @ThreeUK must be knackered. This isn’t good enough!!! (last updated --LASTUPD--). @lukeflegg @delburtington Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file, @syma80 @ThreeUK can’t use phone as soon as I am away from wifi - says I have 4g but nothing works. … But if you are happy with your phone/internet/etc provider over charging you compared to other customers that’s your kink to have?‍♀️, @SharonAzzopardi Please fix it. @HilaryMcGowan @ThreeUK Unfortunately not! Please contact me as a matter of urgency. My signal and mobile data keeps dropping out. @RSoprano - I have been with 3 a long time but will run down my credit and switch it’s been going on for almost 2 weeks now!! Very weird though. @ThreeUK Hello, I have a bit of an emergency - suddenly all signal has disappeared the last 72 hours. Get Wi-Fi Calling on iOS. Apple. @ThreeUK why do you keep taking the wrong amount from my account, this is WRONG!!!! You guys basically proved me right this morning, you’re really the most useless network ever, you gave a webchat, and ur staff MARK has wasted two hours of my time, providing me with no solution, like I said before @ThreeUK if you guys can’t reset my bills. How do you rate 3 (Three) over the past 3 months? To find out after nothing has changed. read more about our Big Network Build here. I live near there and I have a 5G phone but no 5G service. I have no more words for how I think we've all been treated through this. Using wifi at the moment 17 Feb 2021, @ThreeUK 4g showing signal bars, but no data being received whatsoever! @ThreeUK could you help. After the massive price rise for pay as you go customers I woud recommend: Please assist. Surface Pro 3 running Windows 10 WiFi and Bluetooth suddenly stopped working. @johnoceallaigh @ThreeUK SOLVED: called 333, asked them to remove the block on calls when going over my limit. If it doesn’t work, that means there’s something wrong with your network adapter or connection settings. DO not buy from @ThreeUKSupport @ThreeUK. Your feedback is totally appreciated. @ThreeUK @ThreeUKSupport @ThreeUK Very disappointed wth the service from @ThreeUK. Please contact me as a matter of urgency. Solution #2. 3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3.1 Check for updates; 3.2 Update Subscriber Settings; 3.3 Toggle Airplane mode; 3.4 Turn off Mobile Data; 3.5 Reset Network Settings; 4 Reset to Factory Settings. @IsiGB @ThreeUK Very disappointed wth the service from @ThreeUK. We’re sorry for any disruption you experience. my phone is only able to make emergency calls in the past hour and a half, @ThreeUK hi Three, i’ve been disconnected from my phone with message that i’ve reached my limit of phone calls despite having unlimited phone calls. I sincerely hope you are not intending to fund this. @ThreeUK Whomever I dial, I get an automated message saying "You can no longer dial 153 from your Three handset. Been happening for a few days now. Issues with internet access or download speeds? Samsung notebook series 3 wifi is not working After windows 8 update i cant connect to our wifi, theres no icon for wifi and connecting directly works. Three has admitted on Twitter that there is an "issue" affecting "some users" and that it was working to solve it, after initially denying there was any network-wide problem. Reset password doesn't work! If it’s not working, that means the TCP/IP settings are not working on your computer. @cheflaszlo Just have to wait until 11am. I've spent an hour on your website, which is having "problems" and I'm losing the will to live. #DontFundGBNews. @Alexfw10 No internet since 1pm lindon se4 @ThreeUK, @burrell_karla Updates on our work will be posted here. So avoid the network!! World class failures. @ThreeUK not good enough! Nothing goes wrong. I have no more words for how I think we've all been treated through this. getting update text 24h later saying all fixed isn’t helpful. MY other SIM (Kolbi) is working fine. @ThreeUK I’ve had no service for over an hour!! @vodafoneuknews @O2 @ThreeUK @TelefonicaUK @VodafoneUK This caller 01615093211 daily ring to my vodafone and disconnecting after 2 minutes.. today i recieved ur message that i have used 1 pound for calls how it be.. my vodafone login is not working today to check it. Been the same for 3 days but website says no network coverage issues? @ejfds23 @BeckyLakey @ThreeUK i have been doing tethering for a few days and suddenly my internet is not working at all, they said the will come back to me in 14 days , so do not worry when they want to fix it they can take 14 days they do not say if it is 14 working days that that will mean that they will a, @ThreeUK @GadgetsBoy @SamsungUK i paired my phone doing tethering and out of the blue i have no internet no more in my phone, @ThreeUK @masonmount_10 @Chunkz @EASPORTSFIFA i paired my phone doing tethering and out of the blue i have no internet no more in my phone. @ThreeUK is your website down. new phone #GalaxyS215G new connection problems...#5G hugely bad.. Your device detects the WiFi signal from your router/access point. @ThreeUK are you having issues I’m the CA8 area? But it's not a network issue! No notice outages are unforgivable. Imagine receiving a letter in the post from @ThreeUK saying that your account is in credit and you need to contact @ThreeUKSupport to get the refund. @santanderukhelp Thank you. When we're carrying out planned or unplanned maintenance, your signal will probably be affected. ?? Hope it works for anyone else suffering with this. Make Sure Wi-Fi Calling is Turned ON. Please get it sorted. Worst customer service EVER. @ThreeUK PLease, please, please give me a Customer Service number so I can get some help. I have no complaint about your service, but will immediately switch supplier if you advertise on GBNews. @charl_higgins @ThreeUK I've tried to contact you 4 times over new year about my Huawei 4g router not working and now MELTED. Dear @ThreeUK, when I call costumer service no one there to speak and live chat is not available 24 hour. But no maintenance personnel on site? website When WiFi is grayed out on an iPhone, it's most likely due to the damage of WiFi module. Still haven't even been emailed a copy of my contract. New to the network and issues already #coolingoffperiod, @ThreeUK @ThreeUKSupport why is my phone say mobile network down and the online chat dont know why postcode TA6 Bridgwater. Is anyone else having a problem with the @ThreeUK network today? I been with @ThreeUK since November but have nothing but poor signal with them. ? @knnkzlz I'm getting fed up with @Plusnet and their laggy connections, but apprently there is no issue. This would be far worse than what they did. @cazwall05 @ThreeUK PLease, please, please give me a Customer Service number so I can get some help. @ThreeUK @ThreeUKSupport why is my phone say mobile network down and the online chat dont know why postcode TA6 Bridgwater. Hey @ThreeUK I have no problem with your services, well most of the time, but I will immediately switch providers if you advertise on GBNews. How to Fix WiFi Not Working on iPhone Solution #1. @StopFundingHate @vexwerewolf @ThreeUK I fairly recently switched to your network over issues with one of your competitors. @JoLewis65623559 #brighton #threeuk @ThreeUK. @johnpc666 @threeuk hi your network is very down since 2days in Manchester please help #thanks, @luluphooey @ThreeUK I’ve been trying to call about an issue with calls. @jinnbuster We’ll be posting updates here as we progress. @Ichisdad2 @ThreeUK Hello, I have a bit of an emergency - suddenly all signal has disappeared the last 72 hours. Who do I contact online as of course I can’t phone? @ThreeUKSupport @ThreeUK the worst service ever.... how can my internet just not be working, @ADIL52152888 @ThreeUK @ThreeUKSupport so, after a few months, still no 4G signal where I live, despite your coverage checker stating there should be. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. #DontFundGBNews. Visit My3 or download the app to check your account status. You guys basically proved me right this morning, you’re really the most useless network ever, you gave a webchat, and ur staff MARK has wasted two hours of my time, providing me with no solution, like I said before @ThreeUK if you guys can’t reset my bills. Dealing with @ThreeUK is frustrating and annoying and I want to cancel my new contract. Using wifi at the moment 17 Feb 2021, @deankenny21 Following the recorded instructions about network issues takes me to a recording about WhatsApp. Suddenly, the issues arise! - many much better services are available Visit the How to fix your device’s Wi-Fi section of this article for more details. Liam Bolton. After all the January disruption and that of last Autumn you owe me and your customers a trouble free run. #DontFundGBNews. @ThreeUK why is three not letting me call out saying: it’s a special announcment, you can no longer dial 153 from 3 handset please dial 118 313 to connect to 3 international directory service ??? This is such disappointing customer service @ThreeUK, @ThreeUK my iPhone is advising messages are not delivered yet they are sending. Twitter Could I leave my contract early because of this ? @VodafoneUK let’s hope you’re not gonna be advertising on the right wing tv channel @GBNews??? It's a personal one which has been consistently poor. @ash_jg WiFi icon: solid when WiFi is being broadcast with no issues. @GetMeAManager @RobertCollings_ @ThreeUK @O2 @VodafoneUK @EE They do if users research what they are buying. How are they going to cook it? @HyperopticCS @ThreeUKSupport @ThreeUK Tried using my mobile phone but there's no sound, and the internet via data is patchy. @LuSchmoo While we try and get to the root cause of the issue, you might find it helpful to connect to Wi-Fi where possible. I have no complaint of your service, but I will change provider if you advertise with GBNews I’ve bought a @ThreeUK sim to help, until Virgin contract ends as I need reliability to connect our NHS systems when Virgin is down. @VodafoneUK let’s hope you’re not gonna be advertising on the right wing tv channel @GBNews??? @ThreeUKSupport All I get from your support desk is lies and no answers, when are you going to sort the issues out in my area. If you're still having issues, you can find more help and advice below. How To Fix WiFi not working on Windows? Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file. @ThreeUK 3 Mobile horrendous customer service charged £300 for an early upgrade not received and cannot get anywhere on the phone or email. Hi @ThreeUK I have no complaint about your service, but will immediately switch supplier if you advertise on GBNews. @ThreeUK i am in the barnet area postcode EN51LG i have been having issues with 4 g internet and phone calls. Sometimes at peak hours, the speeds can slow a little. @StPetersDidcot @ThreeUK no service or internet today at Wembley, Brentford, Ealing, Hendon in London!! #NeverUseThree #badcustomerservice #avoidthiscompany. @ThreeUKSupport All I get from your support desk is lies and no answers, when are you going to sort the issues out in my area. Postcode CM1 1DG, very poor signal outside, no signal inside my house. @ScottPettifer Liam Bolton. Tried to do suggestions online and nothing! Notified network operator @O2 and they insist that their network is "working fine" in our area. @ThreeUK your website is down. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual. @ThreeUK is there any problems in the southend, essex area? Xperia 5ii. @TeaKayB @ThreeUK Can you try both sims at one location and different speeds from the same network then that may prove they have slowed down the network for certain services. We’re sorry if you experienced any disruption. How to get Wi-Fi Calling. @Tom_Griffin1 @ThreeUK Hello, if you haven’t had a chat with them on their own web chat platform about this issue, then I would recommend doing so as they can troubleshoot the problem and get you more support through the account if needed. @ThreeUK If you're having connection problems or you've forgotten your password or PIN, you should reset your Mobile WiFi. @seanfromtheband Hi @ThreeUK #DontFundGBNews, @TaraMumu My phone recognises my SIM as 3UK. I cant log in to my account. @johnoceallaigh @ThreeUK SOLVED: called 333, asked them to remove the block on calls when going over my limit. @BeckyLakey @ThreeUK i have been doing tethering for a few days and suddenly my internet is not working at all, they said the will come back to me in 14 days , so do not worry when they want to fix it they can take 14 days they do not say if it is 14 working days that that will mean that they will a, @francescgrossi No signal in central Chelmsford, Essex. @ThreeUK @masonmount_10 @Chunkz @EASPORTSFIFA i paired my phone doing tethering and out of the blue i have no internet no more in my phone. Another Saturday, another @ThreeUK home broadband outage. updates would be nice. When you can not connect to the internet, there are different options to test. If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. But I can’t get through to speak to anyone. I have no option but to cancel my contract now. Home schooling and working from home is a DISASTER! @damohopo 3 separate mobiles lost signal simultaneously yesterday and have stayed down ever since. Another Saturday, another @ThreeUK home broadband outage. © Ookla, LLC. @jezzaf3 We're really sorry if you're having ongoing problems with signal, but here's a few things you can try. 3 Wi-Fi Calling Not Working ? Albeit we opted for a cheaper option. Between Surface Laptop 2 & Go (terrible Wi-Fi), Samsung Note20 & 20 (excellent, rarely trouble full WiFi 6 AX support), 2 - Apple TV4K (No issue), it's iPad Mini 5 and iPhone X that are main trouble. After all the January disruption and that of last Autumn you owe me and your customers a trouble free run. Despite numerous attempts to resolve the issue due to a password needed will not speak to me! How do you do that ? Never issue with 2015 MacBook but then its not using wifi, sits next to router and had ethernet (same as SurfaceLaptop). @ThreeUK Good afternoon, how long will there be issues at TD1 3 area? #NeverUseThree #badcustomerservice #avoidthiscompany. @ThreeUK I’ve been charged for 2 bills in one week then when I ring up to sort it you say there’s no evidence of this your customer service team have passed me from each department for two hours, @Vivadalivecouk1 Following the recorded instructions about network issues takes me to a recording about WhatsApp. @ThreeUK Whomever I dial, I get an automated message saying "You can no longer dial 153 from your Three handset. Boiler leak caused decamp to new location (back to my house) which has shoddy internet (thanks to @ThreeUK, whose service won't stay connected long enough for me to work out how to cancel it), no washing machine (long story) and the fridge isn't working. Please redial using 118 313 to connect to the Three international directory service." IMAGINE. @MobileUK_News @ThreeUK @BristolCouncil @ExeterCouncil @ndevoncouncil @NorthSomersetC @bradfordmdc @SomersetCouncil @lpoolcouncil @wsomerset @plymouthcc @bathnes That message was not against 5G. Your service has been horrendous over the last 4+ weeks, is there a fix? Tried to do suggestions online and nothing! @ThreeUK @ThreeUKSupport. 127.0.0.1: This is your computer’s own IP address. Enter postcode to find your nearest store. Says we are connected but not able to browse the internet, and if we can it's very hit and miss. @ThreeUK what is the score with the 3 app?,,, since you updated it it doesn't work. Says we are connected but not able to browse the internet, and if we can it's very hit and miss. The first thing we do is to check working conditions of the WiFi module. @ThreeUK No signal in GL17 0LF this afternoon still none now. When everything is working properly, you can expect the icons to be solid or blinking green or blue light. #DontFundGBNews. @ThreeUK your customer service is terrible. @TheProloe Here are some Tips. @ThreeUK Good afternoon, how long will there be issues at TD1 3 area? Naaaa. I'm having a bad few days. it’s been going on for almost 2 weeks now!! I've read many more messages highlighting the dame 0 votes. So you do, and customer service says they are rejecting your refund for no logical reason. Be the first to know the next time 3 (Three) goes down. Solution #3. @ThreeUK @ThreeUKSupport so, after a few months, still no 4G signal where I live, despite your coverage checker stating there should be. I can't use the internet, the call quality appalling. @howzy1 @NikkiHesford Hehe. updates would be nice. @ThreeUKSupport @ThreeUK when will 5g broadband be available in my area (CF417PW). @ejfds23 @ThreeUKSupport @ThreeUK In Brentford too and had no service for several days now. I have no option but to cancel my contract now. - leave 3 @ThreeUK Hola. @craig_bushman I've called several times to resolve this issue none of your staff are helping. Try one or more of these and see if they make a difference. After the massive price rise for pay as you go customers I woud recommend: getting update text 24h later saying all fixed isn’t helpful. If you haven't already, check your area’s current service to see if you've been affected by an outage. Despite numerous attempts to resolve the issue due to a password needed will not speak to me! @ThreeUK are you seriously telling me the PO15 mast is off again?? Help, @oliviaprice__ Most of the answers already submitted assume that connection means access to the Internet. @ThreeUK are you guys expecting any issues in the DN14 area? Especially as you are charging 5G network rates for a 4G service! Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file, @ThreeUKSupport @ThreeUK Very disappointed wth the service from @ThreeUK @ThreeUKSupport Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUKSupport get back to me ASAP as its affected by mortgage completion & credit file, @ThreeUKSupport @ThreeUK Very disappointed wth the service from @ThreeUK. - Information on the home page from 3 is totally useless. @ThreeUK so disappointed since moving over to Three from 02 Ive had 2 contact customer service multiple times to get my PAC code sent through to change provider and have a new SIM, I've been waiting over 1 month for a SIM card now and no use of a phone!!!! @ThreeUK Advised by Three customer support to access, chat facility. and now @ThreeUK just disconnect you from chat without even trying to answer you. @HRahn7 Wi-Fi not working Broadly speaking, this is a similar but less complicated situation than that of an iPhone for which 3G and 4G won't work. If your phone had taken a fall and the network is not working ever since, chances are the SIM card has been misplaced inside the SIM tray. Hi @ThreeUK @ThreeUK despite the glib assurances from your Live Chat yesterday my phone is not working this morning. If you'd like to talk it through, just get in touch. @Matt_Houston33 Please help. @ThreeUK @ThreeUK @GadgetsBoy @SamsungUK Is ur website down? MY other SIM (Kolbi) is working fine. @MartinSLewis How do I stand with my network provider? Issue still not resolved. Is there an email for contacting please. @ThreeUKSupport @ThreeUK Very disappointed wth the service from @ThreeUK. Sorry about this, but we can’t provide a status update right now. @ThreeUK are you guys expecting any issues in the DN14 area? @ThreeUK bec' of this I've had no access to my phone I rely on for work for 2weeks. downdetector.co.uk, On the @ThreeUKSupport I have tried on many occasion s to get through to your online Chat but no one is ever free to chat about my ongoing issues of very poor signal in my area. Ive wasted 1hr/day on 3 customer service endlessly being told the problem will be fixed within 24hrs. Signal can also be affected by the lay of the land (hills, valleys, forests etc). Just have to wait until 11am. @Abbbyxx Awaiting for email confirmation I was promised would be within 24hrs yet 4 days later no response @ThreeUK get back to me ASAP as its affected by mortgage completion & credit file, @ThreeUK Very disappointed wth the service from @ThreeUK. 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