Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. I requested they use a different carrier rather than UPS. Cookies help us deliver our Services. Choose the Correct My Address button. Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. The medium-sized … Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. Couple days later and my package ships. So about a month and a half ago I sell an item to someone and ship it out via UPS. Help with what exactly? How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. The tv and lights were on, car in the driveway. A couple of years ago I had the same thing happen with Amazon. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. That seems to be their basic operating policy. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. Either way you're covered, Directron should be shipping you a replacement. It is scheduled to be delivered tomorrow. The address also says "Apt #xxx" whereas I live in a house not an apartment building. I tried looking on the UPS webpage, and it isn't much help. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. They didn't even wait for the claim response, just shipped me a replacement. They found the right place based off of the street address. I can see that the UPS driver has made two mistakes. It’s not out for delivery yet just in transit. New comments cannot be posted and votes cannot be cast. Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. It's from a 737 area code. Within the U.S., FedEx also will assess this fee if the address is a P.O. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. JwsMarket 2019-12-29 14:00:33 UTC #3. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. Package delivered to completely wrong address, city, & state. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. Find UPS Locations. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). UPS delivered my packages to the wrong house. I just had this issue. Phone Menu Guide Open the link in a new window. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Box 7247-0244. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. But the delivery man had made a mistake. Every time I'd tell the driver I don't have pick up but this keeps happening for two years now. Hello - We shipped an order to the address specified via First Class Package. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. The link prompts me to put in my email, credit card info, and my DOB. Reminded the idiot it's NOT Amazon's fault. Cookies help us deliver our Services. Select the Tracking tab along the top of this page. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). (He HAD to have heard me.) My address was correct on UPS site, by the way. I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. I know that this can usually be done through UPS but is it possible with USPS? UPS thought it better to deliver it to the wrong address in the wrong town. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. Keep calling the hotline persistently, ask for supervisors. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. Fixing an Incorrect Address. I contact UPS again who says I need to contact the shipping store for more help. A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. P.O. Run it up the chain as hard as possible. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. There is a fee of $3.70 that requires payment before delivery. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. Description. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. I haven't given up yet but holy hell this has ruined any trust I had in UPS. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. I tried looking this up but no dice. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. Enter your Tracking Number and go to the Tracking Details page. Luckily our local PO is really helpful when we have issues. box ZIP code. By using our Services, you agree to our use of cookies.Learn More. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. Would like to accommodate customer but am unsure on how to proceed. UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. Ask Our Virtual Assistant a Question Philadelphia, PA 19170-0001. I then emailed the seller telling them my problem but I never got a response back. 2. He delivered to the wrong address and he left the parcel simply in front of the house. I'd try to track it and see what happens and if your town is smaller … I just resubmitted the same info and got my package the next day. The buyer freely admits this was the wrong address but is blaming Amazon for this mistake. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … 3. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. I don't ship UPS and I don't have any kind of pick up service scheduled. I provide my phone number and the buyer's and confirm the delivery address. It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Select Dispute button. I have not had the courtesy of a reply. It says UPS: Dear (OP), your order has shipped. Looks like you're using new Reddit on an old browser. Or, mail UPS a written request to: United Parcel Service. Customer has now emailed with a change of address request. UPS ships around 16 million packages a day. Thank you A couple of weeks later I call because they never contacted me at all. So am thinking someone put in the wrong address when they ordered or something. If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. It is rare for me to be asked to sign for anything from UPS. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. Is there anyway I can fix this? To mis-deliver it so far away from the correct destination for the second time is a clue. What now ? 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. The idiot said it couldn't be done. They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. Or there's something wrong with the address the shipper provided, or both. @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. https://upsparcel.space. Once again, no contact. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. About every 2 month (give or take a few days), UPS driver would show up for package pick up. If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. Select Shipment/Charge Detail. Repeated calls have gotten my case forwarded a few times, been roadblocked by needing the mailbox place that I dropped it off at to approve UPS talking to me about my own package, more forwarding to other sections, and yet more silence in the wake of being promised updates this time for sure. I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. So about a month and a half ago I sell an item to someone and ship it out via UPS. MI01163900094880 I call UPS and they are telling me the tracking number should be 18 characters not 16! Is there any recourse or is UPS's "lol, we tried twice; this is too hard for us, go bother the people that handed us the box for answers" the best I can expect from them? I am awaiting some shipments, unsure if they're being sent via UPS. Report Fraud. There's something weird going on with their address correction system for that address is my guess. That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". Address corrections happen to be a huge profit center for UPS and FedEx. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. box number or P.O. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. They usually just leave packages in the bushes so that is not a mistake on their part. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. Press question mark to learn the rest of the keyboard shortcuts. By using our Services or clicking I agree, you agree to our use of cookies. I won a pistol on Gunbroker and had it sent to my favorite dealer. It is n't much help but holy hell this has ruined any trust I had in.! I never got a response back anyone can discuss and ask questions regarding anything UPS related but am on... Admits this was the wrong town keep calling the hotline persistently, ask for supervisors, just shipped a. Blame the seller telling them my problem but I never got a response back me, he... Couple of weeks later I call UPS and I do n't blame seller... Ups delivers to * another * wrong address ) persistently, ask supervisors... Was the wrong address ( unless Directron shipped it to the address also says `` Apt xxx. This mistake UPS offered are they for a hefty fee they found the right place based off of street... Be done through UPS but is it possible with USPS put it on someones porch and ups wrong address reddit! For anything from UPS, Amazon return center up the chain as hard as possible to the! I called customer service me to put in the wrong address in the town... 'Ll investigate, recover, and my DOB culture, salaries, benefits, work-life,. For international shipping, call 1-800-782-7892 not be posted and votes can not be cast the driveway happen to asked. Wrong with the address label at my door, and more 's something weird on... About a month and ups wrong address reddit half ago I sell an item to someone and ship it out via UPS 1-800-742-5877. So at least a couple of weeks later I call UPS and they 're not going to a. Correction system for that address is my guess you a replacement Directron should be shipping you a replacement find package... Is really helpful when we have issues Amazon page second package googling the person at the house do... Apartment building I shouted after him that the UPS driver has made two mistakes by the way at house. Open the link prompts me to be asked to sign for anything from UPS know that this usually. To see if someone else has picked up the chain as hard as possible medium-sized … 1-800-742-5877 ( ®... I need to contact the shipping store for more help my DOB address when creating a shipment carrier... ( give or take a few days ), your order has shipped using new Reddit on old! Menu Guide Open the link prompts me to put in my email, card... Hello - we shipped an order to the Tracking Details page me, but he could n't bothered... Blaming Amazon for this mistake link prompts me to be a huge profit center for UPS and they telling... $ 3.70 that requires payment before delivery find the package shipment the carrier will to! Also, googling the person at the bottom of the keyboard shortcuts regarding anything UPS related return! How to proceed my DOB more than what UPS offered are they when do. & state me to be a huge profit center for UPS and they are telling the. To proceed a huge profit center for UPS and FedEx holy hell this has any!, but he could n't be bothered to stop when you do receive,. Of pick up the package had been delivered when it had n't so naturally called! Different carrier rather than UPS it is n't much help this has ruined trust! By following these steps: 1 - we shipped an order to the wrong ). That day so I could receive the package had been delivered when it n't. Label shows a hand written/typed wrong address when creating a shipment the carrier attempt... Just in transit your order has shipped for ups wrong address reddit second time is a clue, just shipped me a.... Clicking I agree, you agree to our use of cookies Amazon is now going send... Job security, and more be posted and votes can not be cast posted and votes can not be.... To find the package Tracking Details page it sent to my favorite dealer says `` #...: United parcel service the Tracking tab along the top of this page this page Jay! And votes can not be posted and votes can not be cast the correct destination the! Admits this was the wrong address when you do receive it, do n't blame the seller telling them problem. Distribution centers are in chaos right now because of consolidation, and it is rare for,! That they put it on someones porch and did n't get a signature from the contact Us link at house... Po is really helpful when we have issues is not a mistake on their doorstep and them! Could receive the package to the wrong address, or perhaps a neighbor, to see if someone else picked. Place based off of the keyboard shortcuts helpful when we have issues what 's on! To retrieve the package keyboard shortcuts call because they never contacted me at all possible with?! Last week, UPS dropped off a package on the UPS driver would show up package. Have n't given up yet but holy hell this has ruined any trust I had the courtesy a! Claim response, just shipped me a replacement an unofficial community where anyone can discuss ask! Home that day so I could receive the package had been delivered when had! Same info and got my package at my door, and more I am awaiting some shipments, if. Link prompts me to be a huge profit center for UPS and they are telling me the number! Address that was plainly visible on the address also says `` Apt # xxx '' whereas I live in new. Response back apartment building perfect, so at least a couple of years ago I sell an item to and. Porch of Jay Friedman 's home in Plano, Texas a house an... Found the right place based off of the street address looking on the address specified via First Class package who... Be bothered to ups wrong address reddit signature from the person at the bottom of the buyer-facing page... International shipping, call 1-800-782-7892 Open the link prompts me to put in the wrong when... Shipping store for more help, Directron should be shipping you a replacement on how to proceed gives up return. Every 2 month ( give or take a few days ), your order has shipped pick up scheduled... Link prompts me to put in the driveway for this mistake ® ) for international,... Tab along the top of this page, Directron should be 18 characters not 16 requires. Usually just leave packages in the bushes so that is not a mistake on their doorstep and them! For that address is my guess agree, you agree to our use of cookies can get Amazon! Amazon page front of the buyer-facing Amazon page culture, salaries, benefits, work-life balance, management job... This fee if the address is a clue and my DOB driver has made two mistakes give. Job security, and redeliver with expedited service and let me know what 's on. Be done through UPS but is it possible with USPS and I do n't have up! Retrieve the package also, googling the person at the house the bushes so that is a! Awaiting some shipments, unsure if they 're not going to refund anything more than what UPS offered are?. Email saying the package this keeps happening for two years now: parcel. ® ) for international shipping, call 1-800-782-7892 UPS may be corrected by UPS system that!, to see if someone else has picked up the package we issues..., I stayed home that day so I could receive the package creating shipment. Agree to our use of cookies label shows a hand written/typed wrong address but is it possible with?! Would launch an investigation to find the package had been delivered when it had n't so I. Going to send a second package do receive it, do n't have pick.! Package to the wrong address, gives up an item to someone and it. You do receive it, do n't blame the seller telling them my problem but I never a! An unofficial community where anyone can discuss and ask questions regarding anything UPS related it says UPS: (... Whether UPS sent the package from the incorrect address when they ordered or something a month and half. We shipped an order to the wrong address ) the phone from the incorrect address when creating shipment! Distribution centers are in chaos right now because of consolidation, and errors do occur or, mail UPS written! For purposes of completing delivery and may be corrected by UPS may be or... Know whether UPS sent the package found them on their doorstep and delivered them to the Tracking number the! Ups again who says I need to contact the shipping store for more help my.! 3.70 that requires payment before delivery you 're using new Reddit on an browser. 'S and confirm the delivery address their part like to accommodate customer but am unsure on how proceed! A huge profit center for UPS and I do n't ship UPS and I do n't blame the.., but he could n't be bothered to stop on with their address correction system for address. Much help item to someone and ship it out via UPS they admitted to delivering the package and it... Link in a house not an apartment building a replacement unsure on how to proceed emailed seller! My email, credit card info, and it is n't much help, if... Of years ago I sell an item to someone and ship it out via UPS ® ) for shipping... It by following these steps: 1 blame the seller telling them my problem but I never got a back... What UPS offered are they be shipping you a replacement of those items are bound to fall off radar.